FAQs
1. What types of products do you sell?
-We sell a variety of smoke shop products, including vaporizers, rolling papers, glass pipes, grinders, and accessories.
2. Are all your products legal?
-Yes, all products we sell comply with federal and state laws. We do not sell any products intended for illegal use.
3. How old do I need to be to purchase from your shop?
-You must be at least 21 years old to purchase any products from our store.
4. Do you offer discreet packaging?
-Yes, all orders are shipped in discreet packaging to maintain your privacy.
5. Is it legal to order smoke shop products online?
-Yes, as long as you are of legal age and reside in a state where these products are legal.
6. Do you offer international shipping?
-Currently, we only ship within the United States.
7. Can I track my order?
-Yes, once your order is shipped, you will receive a tracking number via email.
8. What should I do if my order arrives damaged?
-Contact us immediately with photos of the damaged item, and we’ll assist you with a replacement or refund.
9. What payment methods do you accept?
-We accept all major credit and debit cards, as well as some digital payment options.
10. Can I cancel or modify my order after placing it?
- No
11. Do you offer returns or exchanges?
-For health and safety reasons, we cannot accept returns on used items. However, if your item arrives defective, we’ll assist with a replacement or refund.
12. Are your products safe to use?
-Yes, all our products are safe when used as directed.
13. Do you sell CBD products?
-No, at the moment we do not offer CBD products.
14. Can I purchase wholesale products from your store?
-No, we do not offer a wholesale option at the moment
15. How do I clean and maintain my glass pipe?
-We recommend using isopropyl alcohol and salt for a thorough cleaning. Visit our blog for detailed cleaning instructions.
16. What’s the best way to store herbs to keep them fresh?
-We recommend storing herbs in an airtight container in a cool, dark place.
17. How long does shipping take?
-Shipping times vary by location, but most orders arrive within 3-7 business days after processing.
18. Do you offer same-day or express shipping?
-Yes, expedited shipping options are available at checkout for an additional fee.
19. Can I purchase gift cards for your store?
-No, At the moment we do not offer digital gift cards that can be purchased online.
20. Are all products on your website in stock?
-We do our best to keep all items in stock, but availability may vary. Check individual product pages for stock status.
21. How can I get in touch if I have questions about a product?
-You can reach us through our contact page
22. What should I do if I have trouble with my vaporizer?
-Please check the user manual online or contact us for troubleshooting tips and assistance.
23. Are your products eco-friendly?
-We offer a selection of eco-friendly and sustainable products, such as biodegradable rolling papers and recyclable packaging.
24. Do you have any discounts or promotions?
-Yes, we regularly run promotions and offer discounts. Sign up for our newsletter to stay updated.
25. Where can I leave a review for your products?
We’d love to hear your feedback! You can leave a review directly on the product page or through our social media platforms.